We accept these payment methods:
COD, Check, MasterCard, Visa, American Express, PayPal, eCheck (via PayPal)
Safe, Secure, Online Ordering
CREDIT CARD ORDERS
Our website offers a secure shopping cart system that accepts Visa, Mastercard and American Express. (Discover Cards are not accepted at this time.) On the order form you can safely enter your credit card number via the secure server - our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
Your credit card statement will read: 'Artemisia Jewelry'.
PAYPAL
Payments may be made with PayPal, just select that button on the order form. PayPal makes sending money as easy as sending email. For more information visit PayPal
Customer Service
Phone: 310-570-6578. Call Monday through Friday 9:00am to 5:00pm
Returns and Exchanges
No returns on custom made jewelry.
HOW TO RETURN
1.
Please EMAIL US to let us know you are returning the jewelry. Place all
the original packaging in the return box, including your return jewelry
and a copy of the invoice.
2. The jewelry should be mailed in a box, not an envelope as the jewelry may be crushed in an envelope (see item 5).
Send to us at:
3. You may want to insure your return we can't be responsible for lost or misdirected returns. We recommend using the postal service's Delivery Confirmation that will show when your package was delivered to us.
4. Your return will be processed within 7 business days if we have the product on site. A credit will be issued to your original method of payment within 7 business days of receiving your returned jewelry. You will receive an email confirming your refund.
5. We are not responsible for items damaged or lost in transit. In case of damage, alteration or wear, a credit will not be issued. We suggest shipping insurance as we will not replace or refund jewelry lost or stolen in the mail while in delivery from you to us.
2. The jewelry should be mailed in a box, not an envelope as the jewelry may be crushed in an envelope (see item 5).
Send to us at:
Jennifer Curl
2890 Grandview Ave
Venice CA, 90291
(Note: we don't use the word 'jewelry' on the external packaging).
2890 Grandview Ave
Venice CA, 90291
(Note: we don't use the word 'jewelry' on the external packaging).
3. You may want to insure your return we can't be responsible for lost or misdirected returns. We recommend using the postal service's Delivery Confirmation that will show when your package was delivered to us.
4. Your return will be processed within 7 business days if we have the product on site. A credit will be issued to your original method of payment within 7 business days of receiving your returned jewelry. You will receive an email confirming your refund.
5. We are not responsible for items damaged or lost in transit. In case of damage, alteration or wear, a credit will not be issued. We suggest shipping insurance as we will not replace or refund jewelry lost or stolen in the mail while in delivery from you to us.
HOW TO EXCHANGE
We will be happy to exchange your jewelry purchase.
When your send your return jewelry back to us... please tell us on a copy of the invoice what jewelry you would like for your exchange. Be sure to include the jewelry item style name, gemstone-type and the price. We will credit your account for the amount of the returned jewelry, then charge you for the replacement silver jewelry and your new jewelry will be on its way to your door.
If you would like your jewelry exchange faster - just order your new jewelry online and also mail your return jewelry to us. Your new jewelry will arrive in 2-3 business days, and, when we receive your returned jewelry, we will credit your card for the amount of purchase.
See the section above for the address and details for returning your jewelry.
If you have questions please don't hesitate to Contact Us
